Refund & Cancellation Policy

Overview

We want every member to feel confident when they pay for a plan. This policy explains when you can freeze, transfer, cancel or receive a refund for memberships, passes and personal training. It forms part of our Terms and Conditions.

7-Day Cooling-Off Period

If you change your mind within 7 days of buying a Monthly, Quarterly or Annual membership and have not used the gym or attended a class, you may cancel for a full refund of the membership fee. The admission fee is refundable too if your induction has not taken place.

Membership Cancellations

• Memberships are paid in advance for a fixed term and do not renew automatically, so there is nothing to cancel at the end of a term.
• Once the cooling-off period has passed or the membership has been used, fees are not normally refundable.
• Medical exception: if a medical condition prevents you from training for the rest of your term, provide a doctor’s note and we will refund the unused full months, minus any admission fee and add-ons already used.
• Relocation exception: if you move more than 25 km away, provide proof of your new address and we will refund 50% of the unused full months on Quarterly and Annual plans.

Freezing Instead of Cancelling

• Quarterly members can freeze once for up to 30 days.
• Annual members can freeze for up to 30 days in total, split across up to two periods.
• Requests must be made at the front desk or by email at least 2 days before the freeze starts. Freezes cannot be backdated.
• Your membership end date is extended by the number of days frozen.

Weekly Passes and Guest Passes

Weekly Passes and guest passes are non-refundable once activated. If you upgrade to a monthly or longer membership within 7 days of buying a Weekly Pass, the full pass fee is credited toward your new plan.

Personal Training Packages

• Unused sessions can be refunded within 14 days of purchase if no sessions have been used.
• After a package has started, unused sessions are non-refundable but may be transferred once to another member with our agreement, within the original validity period.
• Cancel at least 12 hours before a session to reschedule it free of charge. Late cancellations and no-shows count as a used session, except in a genuine emergency.
• If your coach cancels, the session is always rescheduled at no cost to you.

Class Cancellations by Us

If we cancel a class, we will notify booked members as early as possible and offer a place in an alternative session. If the gym must close for more than 3 consecutive days for reasons within our control, all affected memberships will be extended by the number of days closed.

How to Request a Refund

Email contact@staminagrid.com or visit the front desk with your name, membership details, the reason for your request and any supporting documents. We will confirm receipt within 2 working days and give a decision within 7 working days. Approved refunds are paid using the original payment method within 10 working days.

Termination for Breach

Memberships ended because of serious or repeated breaches of our gym rules are not eligible for a refund.

Contact

Questions about a payment or cancellation? Call +880 1911-711240 or email contact@staminagrid.com.